Bravissimo

 

Payment Policy - Options and Schedule

Escorted Tours

A 10% deposit for your tour is required by 9 months in advance to secure the best opera, museum and art gallery tickets possible. The 90% remaining balance is due 3 months prior to departure to secure the best hotel rooms and to organize well in advance the additional activities throughout your exclusive opera tour.

Custom and Package Tours

Payment can be made by:

  • Secure on-line credit card transaction (coming shortly)
  • Bank transfer
  • Bank cheque
  • PayPal

Terms and Conditions

PROTECTION OF INFORMATION

BRAVISSIMOTM owns and has copyrights on this site. You will not copy, reproduce, republish, post, transmit, distribute, or sell any of the information found on our site. Trademarks and logos on our site are our, and our Providers, registered Trademarks. Nonetheless, access to information remains unlimited and complimentary.

We will use all reasonable efforts to keep our site available at all times, subject to necessary downtime for maintenance and system outages. We cannot promise that our site will be error-free or that our site or the servers that make it available are free of viruses.

TRAVEL DOCUMENTS

Each traveler is responsible for obtaining and carrying a valid passport and any other documents required by host government regulations. Non-US and non-EU residents may require special travel documents to travel to certain destinations in Europe. Check with your local embassy or consulate.

INSURANCE

Travel insurance is available and strongly recommended. Please ask us for travel insurance information.

REFUNDS

Refund policy varies according to the type of service provided. Please read the individual product and service policies below.

PRICE FLUCTUATION

Prices are subject to change without notice as a result of currency exchange rate fluctuations, which may affect the prices of transportation, hotels, or other services.

INDIVIDUAL PRODUCT AND SERVICE POLICIES

CUSTOMIZED ITINERARIES
1. CONDITIONS

BRAVISSIMOTM acts as an agent for carefully selected service providers, all of which are independently owned and managed. BRAVISSIMOTM shall not become liable for any personal injury, property damage, accident, delay, inconvenience, change in service(s) or rate(s) (due to exchange rate or service provider decision), or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the service provider(s). The Client by engaging BRAVISSIMOTM and making full payment for the specified service(s) agrees to hold BRAVISSIMOTM blameless in making arrangements on her/his behalf and that any claim(s) of damage(s), refund(s) or credit(s) after arrival shall be sought directly from the service provider(s).

2. CANCELLATION POLICY

In the event of cancellation, deposit and final payments are non-refundable and non-transferable. Travel insurance, which is available at an extra cost, is highly recommended.

MUSEUMS AND ART GALLERIES
1. CONDITIONS

BRAVISSIMOTM acts as an agent for selected museums, all of which are independently owned and managed. BRAVISSIMOTM shall not become liable for any personal injury, property damage, accident, delay, inconvenience, or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the museums with whom arrangements are made. The Client by engaging BRAVISSIMOTM and making full payment for the specified reservation(s)/ticket(s) agrees to hold BRAVISSIMOTM blameless in making arrangements on her/his behalf and that any claim(s) of damage after arrival shall be sought directly from the museums.

BRAVISSIMOTM processes any order in the fastest possible manner. In most cases, this means within a few days. However, depending on which museums are ordered and how far in advance the order is made, the time necessary to complete the order may vary. In general, a greater number of museums increases the processing time. Also, different museums follow different procedures and not all have the capacity to accept orders more than one month in advance. In such cases, orders are prioritized chronologically and processed as soon as technically possible.

If the preferred date(s)/time(s) are not available, we will book as close as possible to your preferred times unless instructed otherwise. Though BRAVISSIMOTM will do its best to guarantee your requested time, we reserve the right to book 15 minutes before and 90 minutes after your requested time. In absence of alternative instructions, the BRAVISSIMOTM decision is final. Therefore, we strongly recommend that you provide us with all information and instructions in connection with your order, including all limitations that might apply [e.g.: arrival date/time in town, time restrictions in the event that the preferred time is not available, etc.].

Advance Tickets Service guarantees your entrance at a specific date and time. BRAVISSIMO's price includes the Reservation Fees, BRAVISSIMOTM service fees and [in the cases when possible, as listed] entrance tickets. You must present the vouchers at the museums in order to redeem/purchase your reserved tickets. It is strongly suggested that in the event you are placing your order less than 7 days from your departure date from home, that you indicate the name and number of the hotel where you will be staying as well as your arrival and departure dates (if name on room reservation is different from that of your museum order, you are responsible for providing that information as well). Failure to do so may result in inability to deliver the necessary voucher(s) and subsequent loss of reservation. It is mandatory that you respect the confirmed date/time of ticket pick-up and entrance. If you fail to meet the confirmed date/time of ticket pick-up and entrance (as indicated on the Voucher), your tickets will not be honored or refunded.

2. VATICAN CONDITIONS

Reservations for the Vatican Museums and Gardens, Papal Audience and Special Masses depend on confirmation from the Vatican. If we cannot confirm a requested reservation there is no charge, and the client will be notified.

Reservations may not be confirmed until the business day before your requested service date. It is highly recommended that the client provide hotel contact information or an email address, which will be accessible in Rome and from which pdf files can be printed. If the client does not provide this information or does not have any method of receiving a voucher, BRAVISSIMOTM is not responsible for insuring delivery. It is the client's responsibility to contact BRAVISSIMOTM if he or she has not received the voucher 1 business day before the requested service. The Vatican Reservation Services are completely non-refundable.

The Vatican reserves the right to cancel any reservation for the Vatican Museums, Gardens, Papal Audience and Special Masses. If BRAVISSIMOTM receives notification of such cancellation, BRAVISSIMOTM will contact the client immediately. Any Vatican cancellations will result in a refund less $5.00/ticket for Vatican Museums and Gardens Reservations, or $5.00/reservation for Papal Audience and Special Masses Reservations. This deduction is a BRAVISSIMOTM booking and service fee.

In order to redeem reserved tickets, the client must present their BRAVISSIMOTM voucher complete with Vatican-assigned confirmation number. If the client does not present this voucher, BRAVISSIMOTM is not responsible and service fees/ticket charges will not be refunded.

Vatican Museums Reservation Service prices include the cost of the ticket, tour guide fees, and a BRAVISSIMOTM booking and service fee of $12.00/person.

Vatican Gardens Reservation Service prices include the cost of the ticket, tour guide fees and a BRAVISSIMOTM booking and service fee of $6.00/person.

Papal Audience and Special Mass tickets are free of charge. The Reservation Service charge is exclusively a BRAVISSIMOTM booking and service fee. This fee is calculated based on the number of people per reservation.

3. CANCELLATION POLICY

BRAVISSIMOTM Museum Service is totally non-refundable and non-transferable. Refunds (minus a $5.00 per ticket handling fee) will only be granted in the event that, for unexpected circumstances, the Museum(s) will happen to be closed or on strike for the confirmed date. A $5.00 per ticket change fee will also be charged in the event that a change of date or time is requested on a confirmed reservation (when such a change is possible).

OPERA, MUSIC AND CULTURAL EVENTS
1. BOOKING POLICIES AND CONDITIONS

BRAVISSIMOTM does not receive any commission on ticket sales from Italian theaters. In providing customers with the choice of premier Musical & Cultural events, BRAVISSIMOTM must factor in the additional costs involved with: any pre-booking fees charged by the suppliers in addition to the nominal cost of the ticket [and not printed on the ticket face value]; maintenance of an up-to-date calendar of events; customer service; administrative order processing; and Euro/US$ exchange rate fluctuations. Depending on the source, pre-purchase complexity and the type of event, BRAVISSIMO's cost for tickets may consequently be up to 25% higher than the actual total cost of the ticket. In cases where "Special Booking Terms & Conditions" apply, BRAVISSIMO's added cost may be higher than 25%.

Due to a varying exchange rate and additional fees that may be charged by the theater, prices for chosen performances are subject to change at any time before confirmation. Should the actual price exceed your selection by more than $10.00 per ticket, you will be contacted by BRAVISSIMOTM for your approval, prior to finalizing your order.

Italian theaters reserve the right to change their program without notice and, in most cases, without advance notice to BRAVISSIMOTM. While every effort on our part is made to inform clients promptly about unexpected changes of schedules, BRAVISSIMOTM cannot be responsible for any amendments or cancellations made by the Italian theaters due to unforeseen circumstances. These may include, but are not limited to, revision of program time, cancellation due to strike or poor weather, and substitutions of performers or programs, etc... Once tickets are confirmed, they are completely non-refundable and non-transferable.

Our website pricing does not guarantee actual availability of tickets. Should your chosen ticket not be available, you will be contacted with alternate seating (if available). Alternate seating will not be confirmed without your approval.

BRAVISSIMOTM acts as an agent for carefully selected venues, all of which are independently owned and managed. BRAVISSIMOTM shall not become liable for any personal injury, property damage, accident, delay, inconvenience, or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the venues with whom arrangements are made. The Client by engaging BRAVISSIMOTMand making full payment for the specified reservations/tickets, agrees to hold BRAVISSIMOTM blameless in making arrangements on her/his behalf and that any claim(s) of damage, refund(s) or credit(s) after arrival shall be sought directly from the venue(s).

The Music and Cultural Event advance ticketing guarantees entrance to a specific event or performance. The cost includes the Reservation fees, the BRAVISSIMOTM service fees, and the entrance ticket.

In most cases, you will be required to pick up your tickets directly at the theater box office on the date of the event, by showing the Voucher and passport. BRAVISSIMOTM will alert you if tickets can be delivered to your shipping address or Italian hotel prior to the event. Additional shipping charges may apply.

BRAVISSIMOTM will act as your representative for the purchase and securing of the requested tickets within the mentioned price range. By accepting the terms and conditions, you authorize BRAVISSIMOTM to complete any purchase within the indicated terms and limits as soon as possible and that any purchase made on your behalf is final and non-refundable.

2. CANCELLATION POLICY

Confirmed tickets are totally non-refundable and non-transferable.

All theaters reserve the right to make any revisions or cancellations of the program deemed necessary. Should a performance be cancelled by the theater for any reason, a cash refund on the face value of the ticket only may be available direct from the box office on the date of the cancelled performance. You may also be able to exchange your tickets for another date within the production run. It is your responsibility to obtain refunds (if made available by the theater) directly from the box office on the date of the performance or within the box office's indicated period of time for refunds. No refund will be offered for additional booking fees or processing fees added by BRAVISSIMOTM.

ACCOMODATIONS:
HOTELS
1. CONDITIONS

BRAVISSIMOTM acts as an agent for carefully selected properties, all of which are independently owned and managed. BRAVISSIMOTM shall not become liable for any personal injury, property damage, accident, delay, inconvenience, change in accommodation(s) or rate(s) (due to exchange rate or property decision), or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the property(ies) whose name(s) appears on the invoice. The Client by engaging BRAVISSIMOTM and making full payment for the specified accommodation(s), agrees to hold BRAVISSIMOTM blameless in making arrangements on her/his behalf and that any claim(s) of damage, refund(s) or credit(s) after arrival shall be sought directly from the property(ies).

2. CANCELLATION POLICY

In the event of cancellation, a full refund (excluding a non-refundable $100 cancellation fee per reserved property) will be returned if payment has not yet been forwarded to the property. After finalization of the pre-payment to the property (approximately done 30 days prior to arrival date), no refunds are possible. Reservations made in conjunction with additional services as part of an FIT are non-refundable and non-transferable. Travel insurance is available at an extra cost and is highly recommended.

APARTMENTS AND VILLAS
1. CONDITIONS

BRAVISSIMOTM acts as an agent for carefully selected service providers, all of which are independently owned and managed. BRAVISSIMOTM shall not become liable for any personal injury, property damage, accident, delay, inconvenience, change in service(s) or rate(s) (due to exchange rate or service provider decision), or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the service provider(s). The Client by engaging BRAVISSIMOTM and making full payment for the specified service(s) agrees to hold BRAVISSIMOTM blameless in making arrangements on her/his behalf and that any claim(s) of damage(s), refund(s) or credit(s) after arrival shall be sought directly from the service provider(s).

2. BOOKING AND DEPOSIT

Once you have selected your holiday property, you must complete and sign the Booking Form and return it to us or hand it to your travel agent. A 30-50% (depending on the property) deposit is due upon written confirmation of the booking by check or credit card. No contract will exist between us until we have received the required deposit. If you book through a travel agent, then a contract will exist between us once we have issued written confirmation to your agent.

3. PAYMENT OF THE BALANCE

BRAVISSIMOTM will issue a confirmation to you or your travel agent. The balance of charges is payable no later than 10 weeks before the departure date. Failure to meet payment dates will be treated as a cancellation and we will be entitled to apply the cancellation charges as set out in paragraph 6.

4. LATE BOOKINGS

Late bookings are those made within 12 weeks of departure. Once details have been confirmed to you over the telephone, a contract shall be deemed to exist between you and BRAVISSIMOTM , and all booking conditions, including cancellation charges shall apply. Full payment will be due immediately.

5. ALTERATION BY THE CLIENT

If after booking your holiday you decide to alter any of the details of the confirmed booking, an amendment fee of $100.00 per modification will apply.

6. CANCELLATION BY THE CLIENT

Based upon the date on which we receive written notification of a cancellation by you, or the booking being cancelled by us due to non-payment, the following charges shall apply:

  1. 10 weeks or more before the departure date, the requisite 30% deposit.
  2. Between 10 and 6 weeks prior to the departure date a charge of 50% of the total holiday cost.
  3. Less than 6 weeks prior to the departure date the cancellation charge is 100%.
7. ALTERATION AND CANCELLATION BY THE COMPANY

Although it is highly unlikely that any of our suppliers will have to make any changes to confirmed arrangements, it does occasionally happen, and we will advise our clients at the earliest date possible. If for any reason beyond our control we are unable to provide you with the property you have booked, we reserve the right to transfer you to a similar property. If the cost is less than your original booking then you will receive a refund. If, however, the cost is more, then, upon your acceptance, you will have to pay the difference. However, if this is not possible or you do not wish to be transferred, we will cancel the booking and refund the full amount paid to us for the property, but we shall not be liable for any cancellation charges for travel arrangements.

8. BROCHURE INFORMATION

The utmost care has been taken to provide accurate details of services in the information provided to you. However, proprietors do sometimes make changes and all references to the condition of the property or services must not be taken as statements of fact, but as statements of opinion.

9. RESPONSIBILITY OF THE COMPANY

All due care and attention has been given to making your holiday arrangements, but since we do not personally own the villas or apartments, we cannot accept responsibility for the breakdown of the water, gas and electricity supply, telephone, quality of roads, scorched lawns due to excessive sun, or the failure of swimming pool filter systems. Although we will make every endeavor to rectify and solve any problems as soon as possible; we have no legal responsibility to compensate you for any personal injury, death, loss or damage of whatever nature suffered by you or by any member of your party.

10. INSURANCE

All clients must be insured against holiday risks. If insurance is not taken out with BRAVISSIMOTM , a waiver must be signed and a copy of an adequate alternative insurance cover must be presented to us not later than the date of the payment of the final balance.

11. COMPLAINTS

All properties are described accurately and in good faith. However, we decline all responsibility for any modifications made by the owners without our knowledge. In any case, should you have any problems during your stay you should contact us immediately. Failure to do so may reduce your right to compensation. Please note that if the property is abandoned without written authorization from BRAVISSIMOTM, all rights to compensation are lost. Please note that we can be contacted Monday-Friday, 9am-5pm at our Australia office. You will find the relevant contact information on your accommodation voucher.

12. ARRIVAL AND DEPARTURE TIMES

Clients must arrive and leave following the indications on the voucher provided by BRAVISSIMOTM. Should clients be unable to arrive between these times, they must let us know as soon as possible.

13. SECURITY DEPOSIT

On arrival at the property, in order to cover possible damage or loss, guests are required to pay a security deposit, details of which are normally given in the description. The deposit is payable to the owner or the key-holder, and must be in the form of a Eurocheque, Traveller's cheque or cash. The full sum is returnable upon departure. Any loss or damage caused by your failure to respect fixtures or fittings will be deducted by the owner or the key-holder from your deposit.

14. EXTRAS

Additional costs are for heating, telephone, and all additional services not specified in brochure. The period in which heating is available is subject to Italian/Australian laws.

15. CARE OF PROPERTY

You are responsible for ensuring that, upon departure, the property is left in acceptable conditions of cleanliness and repair as found upon arrival. Failure to comply might result in cleaning charges deducted from the security deposit. Any loss or damage caused by your failure to respect fixtures or fittings will be deducted by the owner from your security deposit, as well. Linen is normally changed once per week.

16. SIZE OF PARTY AND BEHAVIOR

Property owners reserve the right to refuse admittance if the number of persons arriving exceeds the number on the booking form or the maximum number the property can sleep, as set out in the relevant brochure description. No camping is permitted on the property grounds unless authorized in writing. The client signing the contact is responsible for the correct and decent behavior of his/her party. Should the client and his/her party behave in a manner that is not acceptable by civilized standards, the key-holder might ask the client and his/her party to vacate the property, in which case there will be no refund of any rental payment.

17. FORCE MAJEURE AND SIGNIFICANT CHANGES

BRAVISSIMOTM is not liable and does not authorize any refunds for any events which are caused as a result of acts of God, Governments, war hostilities, political unrest, riots, civil strife, industrial dispute, natural or nuclear disaster, fire, theft, epidemics, quarantine, medical or customs regulations, technical or administrative problems with transport, closure of airports, breakdown of machinery, adverse weather conditions, water shortages or any other occurrences beyond our immediate control and which, despite all due care being taken, could not have been avoided.

Please note that for properties with a pool, the period during which the pools are open and available for use varies according to the property but typically occurs from June 1st to September 30th and is subject to weather conditions.

VACATION PACKAGES
CONDITIONS AND CANCELLATION POLICIES

For cancellations received between the date of package confirmation and until 30 days prior to the date of departure: deposit forfeited; between 29-15 days prior to the date of departure: 60% of cost forfeited; between 14-7 days prior to the date of departure: 80% of cost forfeited; between 6-0 days prior to the date of departure: 100% of cost forfeited. Cancellations are only accepted in writing.

ALL OTHER SERVICES/ARRANGEMENTS
1. CONDITIONS

BRAVISSIMOTM acts as an agent for carefully selected service providers, all of which are independently owned and managed. BRAVISSIMOTM shall not become liable for any personal injury, property damage, accident, delay, inconvenience, change in service(s) or rate(s) (due to exchange rate or service provider decision), or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the service provider(s) whose name(s) appears on this voucher. The Client by engaging BRAVISSIMOTM and making full payment for the specified service(s) agrees to hold BRAVISSIMOTM blameless in making arrangements on her/his behalf and that any claim(s) of damage(s), refund(s) or credit(s) after arrival shall be sought directly from the service provider(s).

2. CANCELLATION POLICY

In the event of cancellation, deposit and final payments are non-refundable and non-transferable. Travel insurance, which is available at an extra cost, is highly recommended.

Security and Confidentiality

Is it safe to provide BRAVISSIMO with my personal information? Yes. Every bit of information you provide BRAVISSIMO during the order checkout process or the creation of your personal account is securely encrypted using Secure Sockets Layer (SSL). This technology is used worldwide so that online buyers can transfer sensitive information to online merchants with great confidence. BRAVISSIMO has its own SSL Certificate which represents to you, the user of our web site, that the actual physical location of our company and the internet location of the computer hosting the BRAVISSIMO web site have been independently verified to belong to BRAVISSIMO. It also means the information you're providing us will be encrypted using our unique SSL digital certificate and can be un-encrypted solely by BRAVISSIMO.

How do I know my personal information will be transferred securely? Every web browser has Secure Sockets Layer (SSL) technology built-in. When you enter a secure area on the BRAVISSIMO web site your browser will display a small icon, a padlock or key, at the bottom right or bottom left corner of its window. The padlock should be closed or the key should be unbroken in its mid-section. You may also receive an alert message explaining that you are entering a secure area.

How do I know my information is secure in the BRAVISSIMO client database? Only your contact information is permanently stored on our web server: shipping address, billing address, email address and phone number(s). Your credit card information resides on our web server while you are completing your order and is immediately removed from the web server as soon as it is completed and received by our staff. Once securely downloaded to our internal system, your credit card data is kept in secure encrypted files in our locked offices. We dispose of all encrypted credit card data on a regular basis and have great respect for our customers' security and privacy.

Operational Policy

What information does BRAVISSIMO collect from me? BRAVISSIMO only collects information that is absolutely essential to the successful completion and fulfillment of your order. When you complete an order on our web site your personal information is stored in our client database.

Why does BRAVISSIMO store my personal information? BRAVISSIMO is confident you'll use our services again and again. When you place your first order with us your personal information is saved so that subsequent order checkout experiences can be more convenient for you.

Does BRAVISSIMO track my use of their web site? We do not track your individual use of our website. When you place an order only the information related to the order is retained i.e. your personal information, time, date etc.. We do however, track basic information regarding the type of web browser and operating system you use to view our web site. This helps us provide an exceptional user experience for all BRAVISSIMO clients.

Will BRAVISSIMO sell my personal information to other companies? No. Your personal information is used by BRAVISSIMO to provide you with excellent service and is not made available to any other company. Should this policy change only those customers who provided their information to us after this change could have their personal information released to other companies.

Does BRAVISSIMO use cookies? Yes, we do. Every time you use our site we either place an entry in a cookie on your computer or retrieve information from that cookie. The entry contains an identifier that does not uniquely identify you, but does identify the specific installed program you're using to browse our site. We do this for your convenience so you can leave items in your BRAVISSIMO shopping cart, shop for other items, and return to the cart containing the previously chosen items. Should you visit the BRAVISSIMO web site, place items in the shopping cart, and forget to complete your order, you may return to our site within 30 days and your items will still be in your shopping cart. The BRAVISSIMO web site does not use your cookie for any other reason.